Life at Guelph General Hospital

Systems/Middleware Administrator

Guelph General Hospital has an immediate opportunity for a full-time Systems/Middleware Administrator in the Information & Technical Services Management Group. The successful candidate will be a member of the Informatics group, a team of professionals providing services to Guelph General Hospital, Groves Memorial Community Hospital in Fergus, Louise Marshall Hospital in Mount Forest and Palmerston and District Hospital in Palmerston.

We are seeking a positive, hardworking individual who is committed to sustaining, expanding and enhancing the Hospital Information System. The Systems/Middleware Administrator assists end users in the ongoing functionality of the software and interfaces they use, supports operational activities related to interfaces and interface engines, and works along with other members of the ITSM Group to enhance existing and explore alternative application and interface solutions.

Working closely with Vendors, Informatics Analysts and Technical Services Resources, the Systems/Middleware Administrator applies expertise to translate the needs of the organization for current operations and future improvement goals.

Responsibilities and Expectations:

  • Support assigned application software, interface engine(s), and interfaces
  • Resolve application and interface issues
  • Maintain and develop HL7 Interfaces utilizing MDI Solutions MDLink Interface Engine
  • Document operational processes
  • Be proactively involved to understand incident, problem and change management processes
  • Follow established ITIL service and support frameworks as implemented
  • Understand, support and enhance the ITSM service vision and alignment with the organizations' strategic directions
  • Engage with members of the Informatics and Technical Services teams and internal stakeholders to further strengthen the organizations for future change
  • Maintain relationships with vendors to stay on the forefront of system solutions, developments and trends in technology and service delivery
  • Leverages skills and expertise of others
  • When appropriate reach out to other hospital or industry colleagues for input
  • Adhere to the standards set for customer service expectations and interactions
  • Adhere to standards set for incident processing, recording, resolution and escalation
  • Adhere to organizational and departmental policies and procedures
  • Provide clear communication and expectation setting
  • Complete work effectively, efficiently and deliver on time
  • Provide observations and input on customer satisfaction level
  • Suggest process changes to improve service delivery or resources utilization
  • Be a liaison and goodwill ambassador for the customer and I&TSM team
  • Participate in hospital provided training as required, when available
  • Additional duties may be assigned as needed by the department


  • Diploma or Degree in Computer Science, Health Informatics or related field
  • Minimum two years' experience in relevant applications or systems
  • Experience in healthcare environment preferred
  • Knowledge of Meditech Health Care Information System and Magic programming
  • Demonstrated experience in developing and maintaining HL7 interfaces
  • Experience with MDI Solution MDLink Interface Engine preferred
  • Knowledge and experience with scripting languages such as Python
  • Experience with Microsoft SQL (2008/2012)
  • Experience with internet solutions such as Joomla
  • Strong working knowledge of office computer applications including Excel, Word, PowerPoint, Visio, Web and email systems
  • Demonstrated experience in process, workflow, and systems analysis
  • Ability to create, organize and document system requirements
  • Strong customer/client focus
  • Effective time management, organizational skills, goal setting, and goal achievement
  • Excellent communication and interpersonal skills
  • Strategic thinker with ability to understand business and system implications
  • Competency in creative problem solving, analytical, and judicial thinking
  • Team player with proven success in working collaboratively with peers and clients
  • Project Management, Change Management, and LEAN/Six sigma experience are assets

This position will contribute to ensuring there is a safe environment for patients, staff and visitors.Guelph General Hospital is committed to fostering a safe and healthy work environment which provides equal opportunities to people with disabilities.

Qualified applicants are invited to submit a detailed resume with reference to Job # NU-16-023 to:


While we appreciate all applications, only those candidates selected for an interview will be contacted.

Job Posting Number
Information & Technical Services Management Group
Position Status